SPC | ServiceProfit Consulting
  • About
  • Idiomas

We are thorough on the operations and agile to accelerate results


Supervision and development of complex projects

We support investment funds, helping them select the best business opportunities. We supervise the investment execution and the business until full return of the investment and profit proceeds.

Commercial optimization from the sale to customer activation

We supervise the commercial funnel with tools that accelerate sales. We increase the commercial team profitability with trough better, more efficient processes and tools.

Customer experience and centric as the business engine

We design and optimize the control of the operational customer journey. We use follow up and experience control methodologies and compare perception and operational KPI’s to identify gaps and leverage points.

Business and teams’ transformation and digitalization

We have developed a transformation methodology with a proven track record for business and teams’ turnarounds. This methodology includes training, communication, KPI’s, facilitation, and tracking of change and team energy.

Some results of applying our knowledge and expertise

100% of investment executed within schedule

100% of investment executed within schedule

Supervised business operating according to planning after disbursement of 100% of the compromised investment on time to comply with the project acquisition list.

Read More

+10% sales conversion

+10% sales conversion

Up to 10% of increase in commercial opportunities conversion rates with the omnichannel funnel control tool and back-office process digitalization.

Read More

-3% of customer abandonment

-3% of customer abandonment

Due to improvements in customer experience and the use of the “Operational Customer Journey” and artificial intelligent analytics to detect CHURN risk.

Read More

+20% improvement in work performance

+20% improvement in work performance

Transformation of a team of 2.000 employees, improving work climate and performance by 20%, leveraging on customer focused goals.

Read More

Our clients are our main referral
Nuestros clientes son nuestra principal referencia

We are proud to state that more than 75% of our projects form clientes who with work with regularly.
Es un orgullo que más del 75% de nuestros proyectos vengan de clientes con los que trabajamos de forma habitual.

tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt
tt

 

 

MADRID

Tel. +34 91 531 58 50
C/ Almagro, 36
Madrid 28010
madrid@serviceprofit.com

 

AMERICA

+1 (817) 296 5002
3131 McKinney Ave., Suite 600 Dallas
Texas 75204
info@serviceprofit.com

About | Services | Tools | Sectors | Recruiting | Contact | Legal notices